New Casino Terms and Conditions – Know Your Rights

1 Acceptance of Terms

These terms and conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and New Casino ("new casino", "we", "us", "our") governing your access to and use of the new casino platform, including all games, payment services, promotions, and customer support.

By creating an account at new casino, making a deposit, or placing a bet, you confirm that you have read these Terms in full and agree to be bound by them. These Terms apply to all players regardless of the device or method used to access new casino.

New casino reserves the right to update these Terms at any time. Continued use of the platform after any update constitutes acceptance of the revised Terms. We will notify players of material changes via email or an in-platform notification.

2 Eligibility

To register and play at new casino, you must meet all of the following requirements:

• You must be at least 18 years of age. New casino does not permit minors to register or play under any circumstances.
• You must be accessing new casino from a jurisdiction where online gaming is not explicitly prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a new casino employee.
• You must not have been previously excluded or banned from new casino.
• You must be acting on your own behalf and not as an agent for any third party.

New casino reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and withholding of funds pending verification.

3 Account Registration

Each individual is permitted to hold one account only at new casino. Creating multiple accounts is strictly prohibited and will result in all associated accounts being closed and balances voided.

When registering at new casino, you agree to:

• Provide accurate, complete, and truthful information including your full name, date of birth, and contact details.
• Keep your account information up to date. Notify new casino support immediately if any of your details change.
• Keep your login credentials confidential. You are responsible for all activity that occurs under your account.
• Not share your account with any other person or allow any other person to use your account to place bets.
• Not use another person's account or payment method without their explicit consent.

New casino reserves the right to verify the identity of any player at any time. This may include requesting a copy of a government-issued ID, proof of address, or proof of payment method ownership. Accounts that cannot be verified may be suspended until verification is complete.

You are responsible for maintaining the security of your account. If you suspect unauthorised access to your account, contact new casino support immediately. New casino will not be liable for losses resulting from unauthorised access where the player failed to take reasonable steps to protect their credentials.

4 Deposits

New casino accepts deposits via bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. New casino does not accept deposits from third-party payment accounts.

Key deposit rules at new casino:

• Minimum deposit amounts are displayed on the deposit page and may vary by payment method.
• Deposits are credited to your new casino account balance immediately upon confirmation from the payment provider.
• New casino does not charge fees on deposits, though your payment provider may apply their own charges.
• Deposits made in error cannot be reversed once credited. Contact support immediately if you believe a deposit was made in error.
• New casino reserves the right to refuse or reverse deposits that appear to be connected to fraudulent activity.

5 Withdrawals

New casino processes withdrawal requests to the same payment method used for the most recent deposit. Withdrawals to third-party accounts are not permitted under any circumstances.

Standard withdrawal processing times at new casino:

• bKash and Nagad: 3 to 5 minutes for standard amounts.
• Rocket: Up to 15 minutes for standard amounts.
• Larger withdrawals may be subject to additional verification and may take up to 24 hours.

New casino reserves the right to request identity verification before processing any withdrawal. This is a standard anti-money laundering measure and applies to all players regardless of account history. Providing false or misleading documentation during verification is a serious breach of these Terms and will result in immediate account closure.

Withdrawal requests may be declined or delayed if:

• Your account has not been fully verified.
• There are active bonus wagering requirements on your account.
• The withdrawal amount is below the minimum threshold.
• New casino has reasonable grounds to suspect fraudulent activity.

6 Bonuses and Promotions

New casino offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, in addition to these general Terms.

General bonus rules at new casino:

• Bonuses must be claimed within the validity period stated in the offer. Expired bonuses cannot be reinstated.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
• New casino reserves the right to specify which games contribute to wagering requirements and at what percentage.
• Bonuses are intended for recreational players only. New casino reserves the right to withdraw bonus offers from players whose betting patterns suggest bonus abuse.
• Only one bonus may be active at a time unless the specific promotion states otherwise.
• New casino reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

7 Gameplay Rules

All games available at new casino are governed by individual game rules displayed within each game interface. In the event of a conflict between individual game rules and these Terms, these Terms take precedence.

New casino uses certified random number generators (RNG) for all applicable games. Game outcomes are determined independently of any player action or platform intervention. New casino does not manipulate game outcomes under any circumstances.

In the event of a technical fault during a game round:

• If a game round cannot be completed due to a technical error, the bet for that round will be refunded to your account balance.
• New casino is not liable for losses resulting from internet connectivity issues on the player's side.
• If a game displays an incorrect result due to a software error, new casino reserves the right to void the affected round and refund the stake.

Minimum and maximum bet limits apply to all games at new casino. These limits are displayed within each game and may be adjusted by new casino at any time.

8 Prohibited Activities

The following activities are strictly prohibited at new casino and will result in immediate account suspension, balance forfeiture, and potential legal action:

• Bonus abuse: Exploiting bonus offers through systematic low-risk betting, hedging, or any strategy designed to extract value from promotions without genuine recreational play.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, particularly poker or card game variants.
• Automated software: Using bots, scripts, or any automated betting software to place bets or interact with the platform.
• Fraud: Using stolen payment credentials, false identity documents, or any other fraudulent means to deposit or withdraw funds.
• Money laundering: Using new casino to process funds derived from illegal activity. New casino complies with all applicable anti-money laundering regulations and will report suspicious activity to relevant authorities.
• Account sharing: Allowing another person to access or use your new casino account.
• Chargebacks: Initiating a chargeback or payment dispute for a legitimate deposit. Players who initiate unjustified chargebacks will have their accounts closed and the disputed amount recovered.

9 Privacy and Data

New casino collects and processes personal data in accordance with our Privacy Policy. By registering at new casino, you consent to the collection and processing of your personal data as described in that policy.

New casino will never sell your personal data to third parties for marketing purposes. Data is shared only where required by law, for payment processing, or for identity verification purposes with approved third-party providers.

You have the right to request access to the personal data new casino holds about you, and to request correction of any inaccurate data. Contact our support team to make a data access or correction request.

10 Responsible Gaming

New casino is committed to promoting responsible gaming. We provide the following tools to help players manage their activity:

• Deposit limits: Set daily, weekly, or monthly deposit caps from your account settings.
• Session timers: Receive alerts after a set period of continuous play.
• Cooling-off periods: Temporarily suspend betting activity for 24 hours, 7 days, or 30 days.
• Self-exclusion: Permanently or temporarily close your account for a minimum period of 6 months.

New casino encourages all players to set limits that reflect their personal financial situation. Gaming should be an enjoyable activity, not a source of financial stress. If you feel that your gaming is becoming problematic, please use the tools available or contact our support team for assistance.

For more information, please read our full Responsible Gaming Policy.

11 Account Termination

You may close your new casino account at any time by contacting our support team. Upon closure, any remaining real-money balance will be returned to your registered payment method, subject to standard verification requirements.

New casino reserves the right to suspend or close any account at any time if:

• A breach of these Terms is identified or suspected.
• The account is found to belong to a minor.
• Fraudulent activity is detected or suspected.
• The player has requested self-exclusion.
• New casino is required to do so by law or regulatory authority.

Where an account is closed due to a breach of these Terms, new casino reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.

12 Limitation of Liability

New casino provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access.

New casino shall not be liable for:

• Losses resulting from internet connectivity issues, device failures, or power outages on the player's side.
• Losses resulting from a player's failure to read and understand game rules or bonus terms.
• Indirect, consequential, or incidental losses of any kind arising from use of the platform.
• Losses resulting from unauthorised access to a player's account where the player failed to maintain adequate security of their credentials.

New casino's total liability to any player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.

13 Changes to Terms

New casino reserves the right to update or modify these Terms at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

If you do not agree with any updated Terms, you should stop using new casino and close your account before the changes take effect. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Terms.

The most current version of these Terms is always available on this page. The "Last Updated" date at the top of this page reflects when the Terms were most recently revised.

14 Contact Us

If you have any questions about these Terms, or if you need to raise a concern about your new casino account, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 from the new casino platform
• Response Time: Under 2 minutes on live chat, within 24 hours by email

New casino is committed to resolving all player queries fairly and promptly. If you are not satisfied with the resolution provided by our support team, you may escalate your complaint by emailing [email protected] with the subject line "Formal Complaint".

For responsible gaming support, please visit our Responsible Gaming page or contact our support team directly.